Ensure that the machine is properly connected and the power is on, then restart your computer. The scanner driver is not installed or the operating environment is not set up properly. The machine printer cable may be improperly connected or the power may be off. Why can’t I scan from my Samsung printer to my computer? Select the type of scanning or a favorites then click Start. Click Samsung Printers, and start Samsung Easy Document Creator. From the Start menu select Programs or All Programs.